Refund policy
Payment and Shipping
The following terms and conditions apply:
Shipping Conditions
We deliver worldwide, provided that the respective destination countries are available for selection during the checkout process.
The available shipping destinations depend on the delivery options supported by our shipping provider (including DHL) and are displayed during checkout.
If your desired destination country is not available, please contact us by email. We will be happy to check whether an individual shipping solution is possible.
Free Shipping
We offer free shipping once the following minimum order values are reached (after deduction of discounts and vouchers):
- Germany: from €100.00 order value
- Europe: from €250.00 order value (all European destination countries available in the checkout process)
- Outside Europe: from €400.00 order value (all non-European destination countries available in the checkout process)
For orders below the respective thresholds, shipping costs will apply as displayed during checkout.
The stated minimum order values are gross amounts and include statutory VAT.
Deliveries within Germany
(including statutory VAT)
Shipping flat rate: €4.90
Free shipping applies from an order value of €100.00.
Deliveries to the “Europe” zone
(including VAT applicable in the destination country)
- up to 400 g: €9.50
- over 400 g up to 900 g: €17.00
- over 900 g up to 2.5 kg: €19.00
- over 2.5 kg up to 7.8 kg: €35.00
Free shipping applies from an order value of €250.00.
VAT is charged according to the applicable rate in the destination country.
Deliveries to the “Outside Europe” zone
Shipping costs are calculated based on parcel weight and destination country. The exact shipping costs are shown during the checkout process before completing the order.
Free shipping applies from an order value of €400.00.
For deliveries outside Europe, additional customs duties, import VAT, and other charges may apply.
Digital Content Provision
No shipping costs apply to digital content.
Digital content is made available in the customer account within 24 hours after contract conclusion.
Delivery Times
Germany: 3–4 working days. International: 7–30 working days.
No deliveries on Sundays and public holidays.
Payment Methods
- Advance bank transfer
- Credit card
- Sofort / instant transfer
- Apple Pay
PayPal Checkout
- PayPal
- PayPal Express
- Credit card
Further Payment Details
Credit card payments are charged upon conclusion of the contract.
Contact details can be found in the legal notice.