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Frequently Asked Questions

Maybe some of your questions have already been answered here. If you want to know more, please send us an email to hello@walkcollection.com or use the contact form below.

We know that it can sometimes be difficult to get hold of larger quantities of yarn for a specific project. For this we offer custom-dye-orders of 4+ skeins of the same colour and base, which take about 3-4 weeks until ready for shipment.

You can find the corresponding listing here: custom dye order

Yes, all our Merino fibres come from farms in South America, Europe or South Africa, where no mulesing is practiced.

Orders placed on the same day (or within the same weekend) by the same person are automatically combined by us, and we will refund any excess shipping costs on the following business day.

For wool, silk & co.: For our animal-hair-based yarns, we use acid dyes specifically developed for protein fibers such as wool and silk, which are classified by the manufacturer as “low impact.”

For our plant-based yarns: We use reactive dyes that are free from heavy metals and do not contain any prohibited chemicals.

Superwash only means that the fibres wont´t felt if treated with heat and rapid movement, i.e. machine washing. With hand-dyed yarn we always suggest hand washing in cold water with a mild detergent. It is much kinder to the fibre and the dyes than machine washing and will keep your projects looking and feeling beautiful for a long time.

We only purchase yarns and fibres from suppliers that work closely with the spinning mills, ensuring that the fibres come from farms that use farming practices that meet our standards.

We are especially pleased to source some of our yarn bases directly from spinning mills, where everything is handled locally. This helps ensure that the wool comes from local farms where the animals are appropriately kept and well cared for.

For our Merino yarns, we ensure that the fibres are sourced from farms where mulesing is not practised.

We ship to non-EU countries net of German VAT. Your local customs office will handle the import. Duties, import VAT, and any other applicable fees will be charged to you directly by customs.

Duties are based on the country of origin of the yarn, which is listed on each product page.

The 🌱 symbol identifies our yarns made from plant-based fibres such as cotton, bamboo and linen.

Our plant-based yarns do not contain any animal-derived ingredients and are therefore essentially vegan.

However, we cannot fully guarantee that no animal testing was involved at any stage in the production of certain dyes.

For this reason, we choose not to label them as “vegan.”

If you would like to have your personal data and customer account deleted, simply send us an email at hello@walkcollection.com requesting the deletion of your account and personal data. We will process your request as soon as possible.

If you have any further questions, please write to us.

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