Shipping
NB: Due to the Corona crisis standard shipping services to overseas countries with Deutsche Post and DHL are not very reliable right now and lots of packages either got lost or arrived with months of delay. So for the time being we will ship all orders with Express couriers to make sure you receive them securely and in a timely manner.
The products are delivered all over the world. However right now shipping is not possible to all countries. Please contact us by mail if your shipping destination is affected and we will try to find a solution.
Shipping costs include postage and packaging cost.
Deliveries within Germany
Shipping cost inclusive of legally applicable VAT as shown below. We charge shipping costs on the basis of the value of goods.
| value of goods | shipping cost incl. VAT | |
|---|---|---|
| Germany |
up to 100 Euro | 4,50 € |
| from 100 Euro | free shipping |
Deliveries within EU-countries
Shipping cost inclusive of legally applicable VAT as shown below. We charge shipping costs on the basis of the shipping weight.
| product weight | shipping cost incl. VAT | |
|---|---|---|
| EU | ≤ 400 g | 7,00 € |
| ≤ 900 g | 11,50 € | |
| ≤ 2,5 kg | 16,00 € | |
| ≤ 7,8 kg | 35,00 € |
Deliveries to foreign (non-EU) countries
Shipping cost to non-EU countries are exclusive of legally applicable VAT as shown below. We charge shipping costs on the basis of the shipping weight.
| product weight | shipping cost excl. VAT | |
|---|---|---|
| non - EU countries |
≤ 0,5 kg | 16,00 € |
| ≤ 0,9 kg | 21,00 € | |
| ≤ 2,5 kg | 31,00 € | |
| ≤ 7,8 kg | 49,00 € |
Delivery of download items
Products that are delivered via Download do not involve shipping costs.
The customers can download the Download items via a link shared through email.
This email is sent with the access data for the Download within 24 hours after placing the order (in case an advance payment has been agreed upon, after the payment authorisation).
The customers can download the Download items in their customer accounts.
This Download is provided within 24 hours after placing the order (in case an advance payment has been agreed upon, after the payment authorisation).
The customers are also informed about the provision via email.
Delivery periods
Unless any other period is specified in the item description, the product is delivered in Germany within 3-5 days, in case of foreign deliveries, within 7-18 days after the order confirmation (in case an advance payment has been agreed upon, after the payment authorisation).
Please note that deliveries are not made on Sundays and other holidays.
In case of self-collection, we will inform you by email once the product is ready, along with the collection options. In this case, dispatch costs will not be charged.