Shipping
NB: DUE TO THE CORONA CRISIS SHIPPING WITH GERMAN POST OR DHL IS STILL NOT POSSIBLE TO ALL OVERSEAS COUNTRIES AND IF POSSIBLE NOT VERY RELIABLE. WE ARE CONSTANTLY ON THE LOOK OUT FOR THE BEST SHIPPING OPTION TO MAKE SURE YOU RECEIVE YOUR ORDER IN A TIMELY MANNER AND HAD TO ADJUST THE SHIPPING PRICES ACCORDINGLY.
The products are delivered all over the world.
Shipping costs include postage and packaging cost
Deliveries within Germany and EU-countries
Shipping cost inclusive of legally applicable VAT as shown below. We charge shipping costs on the basis of the shipping weight.
| product weight | shipping cost incl. VAT | |
|---|---|---|
| Germany | ≤ 900 g | 4,50 € |
| ≤ 3,5 kg | 6,00 € | |
| ≤ 7,8 kg | 8,00 € | |
| EU | ≤ 400 g | 7,00 € |
| ≤ 900 g | 11,50 € | |
| ≤ 2,5 kg | 16,00 € | |
| ≤ 7,8 kg | 35,00 € |
Deliveries to foreign (non-EU) countries
Shipping cost to non-EU countries are exclusive of legally applicable VAT as shown below. We charge shipping costs on the basis of the shipping weight.
| product weight | shipping cost excl. VAT | |
|---|---|---|
| non - EU countries |
≤ 1,7 kg | 25,00 € |
| ≤ 2,5 kg | 34,00 € | |
| ≤ 3,5 kg | 37,00 € | |
| ≤ 7,8 kg | 65,00 € |
Delivery of download items
Products that are delivered via Download do not involve shipping costs.
The customers can download the Download items via a link shared through email.
This email is sent with the access data for the Download within 24 hours after placing the order (in case an advance payment has been agreed upon, after the payment authorisation).
The customers can download the Download items in their customer accounts.
This Download is provided within 24 hours after placing the order (in case an advance payment has been agreed upon, after the payment authorisation).
The customers are also informed about the provision via email.
Delivery periods
Unless any other period is specified in the item description, the product is delivered in Germany within 3-5 days, in case of foreign deliveries, within 7-18 days after the order confirmation (in case an advance payment has been agreed upon, after the payment authorisation).
Please note that deliveries are not made on Sundays and other holidays.
In case of self-collection, we will inform you by email once the product is ready, along with the collection options. In this case, dispatch costs will not be charged.