This section lists important information and frequently asked questions that you may be interested in. If you want to know more please send us an email to firstname.lastname@example.org.
Do you take custom orders?
We know that it is sometimes difficult to get hold of sweater quantities if you have a certain project in mind, so we offer custom orders for you. These apply for 3 or more skeins in the same colour and yarn base and will take about 3-4 weeks until it is ready to ship to your place. If you are interested please send us an email to email@example.com.
Is your Merino yarn mulesing free?
Yes, all our Merino fibres come from farms in South America, Europe or South Africa, where no mulesing is practiced.
How do you handle multiple purchases?
Orders placed on the same day (or weekend) will be combined by us and overpaid shipping costs will be refunded the next working day.
Which dyes do you use?
We use low impact acid dyes (without heavy metals) for our hand-dyed yarns and only food grade acids for fixing the dye. When dyeing animal fibres the dye baths are usually fully exhausted so that no dye pigments are wasted or released into the environment.
Why do you recommend cold handwash for superwash yarns, too?
Superwash only means that the fibres wont´t felt if treated with heat and rapid movement, i.e. machine washing. With hand-dyed yarn we always suggest hand washing in cold water with a mild detergent. It is much kinder to the fibre and the dyes than machine washing and will keep your projects looking and feeling beautiful for a long time.
Where do you source your yarns?
We only purchase yarns and fibres from suppliers that work closely with the spinning mills who make sure that the fibres are from farms that only use farming practices that meet our standard.
We are especially lucky to source some of our yarn bases directly from the spinning mills, where everything is handled locally which ensures that only wool from local farms is used where the animals are appropriately kept and treated well.