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Payment and dispatch

The following terms and conditions apply:

Dispatch conditions

The products are delivered all over the world.

Dispatch costs (inclusive of legally applicable VAT)

Deliveries within Germany:

We charge shipping costs on the basis of the shipping weight:

 

yarn weight

shipping cost

incl. VAT

shipping cost

excl. VAT

Germany:    
 bis 200 g  3,20€   
 bis 900 g   4,90 €  
 bis 2500 g   5,50 €  
bis 3500 g  6,50 €  
     
 EU:    
 <= 200 g  4,50 €  
 <= 400 g  7,00 €  
 <= 900 g  11,90 €  
 <= 1800 g  15,00 €  
     
 rest of world:    
  <= 200 g    4,50 € 
  <= 400 g    7,00 € 
  <= 900 g    11,90 € 
 <= 1800 g    21,00 € 
     
     
     



Deliveries to foreign countries:

We charge shipping costs for deliveries to foreign countries on the basis of the shipping weight:

see "Versandkosten"


Delivery of download items:
 
Products that are delivered via Download do not involve shipping costs.


The customers can download the Download items via a link shared through email.
This email is sent with the access data for the Download within 24 hours after placing the order (in case an advance payment has been agreed upon, after the payment authorisation).


The customers can download the Download items in their customer accounts.
This Download is provided within 24 hours after placing the order (in case an advance payment has been agreed upon, after the payment authorisation).
The customers are also informed about the provision via email.


Delivery periods

Unless any other period is specified in the item description, the product is delivered in Germany within 3 - 5 days, in case of foreign deliveries, within 10-14 days after the order confirmation (in case an advance payment has been agreed upon, after the payment authorisation).
Please note that deliveries are not made on Sundays and other holidays.


In case of self-collection, we will inform you by email once the product is ready, along with the collection options. In this case, dispatch costs will not be charged.

Terms of payment

In case of deliveries within Germany, you have the following payment options:

-  Prepayment via transfer
Payment via PayPal

In case of deliveries to a foreign country, you have the following payment options:

-  Payment via PayPal, which also offer Master Card and Visa payment


Further details on payment

 

If payment is made using a credit card, your credit card account is debited in conjunction with the conclusion of the contract.

In case of questions, please contact us at the contact details mentioned in the Legal Notice.